arrive
Track a packageMerchant dashboard

Every package arrives. Or we make it right.

Arrive protects orders from checkout to doorstep — instant claims, one-click resends, and tracking your customers actually trust. No middleman, no markup.

Protect your storeTrack your order

Self-insured. No middleman markup. Built by merchants.

USPS Priority Mail

9405 5036 9930 0357 8811 22

Delivered
LabelIn transitOut for deliveryDelivered

Delivered, front door · SAN CLEMENTE, CA · 10:42 AM

CLM-1042

Lost in transit

Resolved — reshipped in 2h

Replacement shipped via Priority Mail. New tracking sent to the shopper automatically.

Protected revenue

$41.2k

Loss ratio

8.4%

Protecting every order from

Newport WJLNewport Watch BuyerNewport Watch LoansPeptide Club

$2.1M

protected volume

38k

packages tracked

2.4h

median claim resolution

How it works

Three steps between checkout and doorstep.

No new tools to learn, no support tickets to triage. Protection runs quietly next to the store you already have.

01

Add protection at checkout

A single toggle in your existing checkout. Shoppers opt in for a couple of dollars; you keep the premium.

Package protection
$2.98

02

We watch every scan

Every shipment streams through USPS-grade tracking. Stalls and exceptions surface before the shopper emails you.

Accepted · ONTARIO, CA
In transit to next facility
Out for delivery

03

Instant resolution

Something goes wrong, we resend the order by default — refund on request. Decided in hours, not weeks.

Resend orderDefaultRefund

For shoppers

Your order, watched all the way to the door.

  • All your protected orders in one place — no account setup, just your email.
  • Report an issue in two taps. Lost, stolen, or damaged — we take it from there.
  • Resend first, refund on request. You choose; we move either way.

Your orders

demo@arrive.dev

NWJ-2214

Newport WJL

Delivered

NWB-1287

Newport Watch Buyer

In transit

PEP-3391

Peptide Club

Out for delivery

Protected orders

481

Premium revenue

$12.4k

Open claims

3

Claim queue

CLM-1051

Arrived damaged

Needs review

CLM-1048

Lost in transit

Approved

For merchants

Turn shipping anxiety into revenue.

You keep the premium economics — Arrive does the tracking, claims, and accounting.

  • Keep the premium economics

    Shoppers pay the premium; you keep it. Arrive settles claim costs against it monthly.

  • Claims handled for you

    Approvals, resends, refunds, and shopper comms run through Arrive — not your inbox.

  • Accounting and P&L built in

    Premiums, remittances, and claim costs land in a ledger you can hand to your accountant.

Instant claims

Shoppers file in the portal; you see it in the queue the same second.

Resend-first resolution

The default outcome keeps the sale and the customer. Refund stays one click away.

USPS-grade tracking

Every scan, every exception, every stall — streamed into one timeline.

Premium economics

You collect the premium at checkout. No middleman skimming the spread.

Accounting built in

Receivables, remittances, and loss ratio computed continuously per store.

Drop-in checkout widget

One webhook and one snippet. Shopify and Medusa supported out of the box.

Integration

Wired in an afternoon.

Point your order webhook at Arrive and protection starts flowing. Shopify · Medusa · USPS tracking relay.

POST/api/webhooks/shopify
{
  "topic": "orders/create",
  "order": {
    "number": "NWB-1287",
    "subtotal_cents": 94900,
    "protection": { "opted_in": true, "premium_cents": 2372 }
  }
}

The Arrive promise

Default resolution: we resend the order.

Refunds when you'd rather have the money. Decisions in hours, not weeks.

FAQ

Questions merchants actually ask.

What does protection cost?

A small percentage of the order subtotal — typically 1.5–2.5% with a minimum around $0.98. The shopper pays it at checkout; the merchant keeps the premium.

Who pays claims?

Arrive is self-insured: claim costs are settled against the premium pool, not passed to an insurance middleman. That's why there's no markup and no adjuster in the loop.

What carriers are supported?

USPS end to end today, with every scan streamed through our tracking relay. Additional carriers ride the same pipeline as they come online.

How fast are claims?

Median resolution is 2.4 hours. Resends ship the same day they're approved; refunds land back on the original payment method.

Do refunds include shipping?

Refunds cover the full order subtotal. The protection premium itself is never charged back to the shopper on a covered claim.

How do merchants integrate?

One order webhook plus a checkout snippet. Shopify and Medusa are supported out of the box; most stores are live in an afternoon.

Protect your next thousand packages.

Live for merchants today. Shoppers track and file claims with nothing but an email.

Protect your storeTrack your order